Vancouver Property Group offers tenants a hotel-like service experience

Metro Vancouver has one of Canada’s most competitive rental markets, and it’s easy to see why. We live in a postcard-worthy metropolis, surrounded by a beautiful coastline, towering (often snow-capped) mountains and lush forests.

However, choosing a rental property is about a lot more than just the square footage of a suite or the views from your home (although this is an important factor); it’s about being part of a larger community of residents.

QuadReal Residential Properties, a subsidiary of QuadReal Property Group, manages over 10,000 rental suites across the country, many of which are located here in BC. This level of experience, coupled with the extensive amenities and services offered to the residents of the QuadReal rental buildings, promotes a sense of community.

As the real estate group prepares for the launch of Hazel, an impressive collection of 238 purpose-built rental apartments and townhouses in the heart of Burnaby, we spoke to Community Manager Anamaria Quintero to find out what makes QuadReal properties exceptional.

Neighborhood around Hazel (QuadReal Residential Properties)

“Living at Hazel, QuadReal’s newest rental community, means living in simple luxury,” says Quintero. “Incredible amenities and a helping hand are always moments away, the community location couldn’t be better, and the property itself is beautiful inside and out.”

“Serving our residents is everything we do, day in and day out,” says Quintero, emphasizing how the attention to detail and personal service distinguish QuadReal’s facility management from that of other landlords.

“In today’s market, tenants have many options to choose from. Many of these options are similarly priced and in the same great locations. At QuadReal, we pride ourselves on exceeding expectations from your first interaction with our leasing team, during your move in and during your entire time with us. “

Bedroom at Hazel (QuadReal Residential Properties)

When you live in a QuadReal rental building, Quintero finds that there is always someone ready to help you. “We are there for you, be it the dedicated community team, the QuadReal CONNECT 24/7 Contact Center or via the QuadReal Living Mobile App,” she says.

“Right now, apps for residents in Canada aren’t all that common and QuadReal is leading the way in providing this tool to improve the experience of our residents. As a resident, you have messages from the community team on hand. Maintenance inquiries and rental payments can also be processed via the app. “

Neighborhood around Hazel (QuadReal Residential Properties)

The QuadReal Living app also makes it easy for residents to book common rooms for entertaining their friends and family. Quintero’s favorite function of the app? The marketplace area. “Here residents will find exclusive offers and promotions that have only been curated for QuadReal residents.”

Some of the current offers include a 15% discount on house cleaning with Scrubbi; $ 50 off Article with your first purchase of $ 100 or more; 5% discount on branch furniture; and 10% discount at Woof Concept.

Unlike private landlords with rental changes, QuadReal’s community team prides itself on keeping all residents informed. “We strictly adhere to the residential tenancy law and the residents are informed as early as possible,” says Quintero.

Residential area at Hazel (QuadReal residential real estate)

Another big plus when renting with QuadReal? The buildings are pet friendly. As a dog owner, Quintero understands the challenges involved in finding a pet-friendly home. “At QuadReal, we believe that every member should be welcomed with open arms, including our furry ones.”

She continues: “When designing Hazel, we took the needs of our four-legged residents into account and integrated a dog washing station.” This practical extension of the building is just one of many amenities that are intended to make life easier for the residents.

In addition, Hazel offers a seasonal outdoor pool, a double-ceiling fitness center, interactive digital screens, and a flexible personal fitness area. There is also a car wash, electric vehicle charging stations, and secure lockers for parcel delivery that are available to residents around the clock.

Penthouse Amenity Room View at Hazel (QuadReal Residential Properties)

Quintero pays special mention to the penthouse area in Hazel – which is located on the 31st

“It [the amenity lounge] includes several lounges, co-working spaces, a chef’s demo kitchen for entertainment, a private boardroom and two outdoor terraces. The penthouse equipment is really the crown jewel of the tower. “

Artist’s impression of the Penthouse Amenity Lounge at Hazel (QuadReal Residential Properties)

Quintero, who recently joined the QuadReal team, expressed how impressed she is with the way QuadReal puts the wellbeing and satisfaction of its residents first.

“Most of my career has been in the hospitality industry, especially luxury hotels, and this type of service is very popular with me. I’ve learned to expect this high level of service from a hotel, but not necessarily when it comes to renting out apartments. “

Quintero sums up: “Everything we do is about offering our residents the best service and really offering an experience of the highest quality.”

To learn more about QuadReal’s latest rental tower and to plan a tour, visit

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