PHOENIX — $950 for a two-bedroom apartment…too good to be true?
Rent prices are so high in the valley that if you find what looks like a bargain, you might just pay the application fee and grab it.
Sometimes, however, tenants find that the offer is not what it seemed.
Shelby Baird thought she had won the Valley Tenant Lottery when she saw an ad for a two-bedroom, two-bathroom apartment priced at $950. “It’s a good price,” she said.
In a market where the average apartment costs around $1,600, $950 for two bedrooms is a bargain.
So Shelby was directed online to Rentcafe and applied, site invisible.
“I spent about $200 on application fees,” she added. Much to his delight, Shelby got it!
She has been approved for a two-bedroom apartment in Palm Crest at Station 40 Apartments in Phoenix.
With this approval, it meant paying another fee.
“It was $350 just to hold the apartment,” Shelby said.
She’s now spent $550, but Shelby says it was worth it for such a bargain price.
If only it was true.
“Then they sent me the move-in fee sheet telling me the rate was $1,500,” Shelby explained.
Wait a minute.
The application completed by Shelby shows $950 for apartment 2084.
How could the same apartment rent go up over $500 in six days?” Shelby asked.
“The front desk person said our prices have never been lower. They’ve never reached $950,” she said.
Well, now too expensive for Shelby, she demanded a refund of her $550 in bid money.
At first it looked like this wouldn’t be a problem as Shelby received an email that a refund was in the works.
Months later, however, she still had no check or response.
“I reached out again, didn’t hear anything, and it’s been since May,” she said.
So Shelby let me know, and we contacted Palm Crest at station 40, but like Shelby, we got no response.
So we went to the office to ask when Shelby would get his refund or any explanation and the office told us to contact the property manager, Avenue 5 head office.
We did and heard nothing back, but Shelby finally did.
“I saw something in the mail, the envelope said payment was included. I said, is it possible? Did I receive anything? ” she says.
Admitting she was struggling financially, this mother and student got what was rightfully hers back.
“It took you telling them someone else was involved in this, not just me, for them to realize I was serious,” Shelby explained.
The check was even higher than Shelby expected.
“It was a really nice surprise. I really don’t think they would have done anything if I hadn’t told you,” she said.
It’s great for Shelby. We are glad Palm Crest at Station 40 did the right thing and made it happen. Better communication is important in these situations. Shelby said no one ever contacted her.